Archive for May, 2010

Is Your Brand Talkable?

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Just read a short blurb by John Porcaro on WOMMA asking the question, Is Your Brand Talkable?  John is the CEO of Porcaro Consulting.

“First, your brand, product, or service has to be worth talking about. What is it that makes your brand remarkable? Different? Better? Does your brand resonate with your customer? Does it make their life easier? More fun? More interesting? If your brand isn’t worth mentioning, it won’t be.”

Many brands are moving into the new media space where socialization of the brand means discussing it. And that means writing and talking about it.

Here’s the thing. If a brand just makes and sells products and has no brand personality past that, then consumers are finished talking about you after they talk about your product. Let’s say you make a great backpack. And that backpack goes along on a personal adventure. The pack becomes a part of that adventure during the event. And it is used and thought of fondly…for awhile. However, if that same brand would have somehow been a part of the adventure other than just the product, then the brand would live on.

How? Learn about the upcoming adventure on Facebook or Twitter. Contact the consumer. Give her tips about the pack, packing, and necessities on the Continental Divide Trail. Hook her up with a quick conversation with one of  the brand’s athletes for further information.

Be a part of the adventure.

Do you think this woman hiker will talk about the brand before, during, and long after the adventure is over?

Uhhhh, yeah.

Another way to get into the conversation is to sponsor events, which many brands do. However, many do not realize that the key to success is the personal touch. Learn who is talking about your event during the lead-up, using new media. Have your brand team members contact them. Thank them. And arrange to meet them at the event. Provide a little product before the run, hike, climb, or SUP event.

The smiling faces of one of your employees is the smiling face of your brand. Leverage this. Trust your employees. And get them showing genuine interest in consumers. And that will get consumers talking.

Valerie Plame, the CIA operative, who was outed by the Bush administration is a mother of two and wife to Joe Wilson, a former ambassador for the United States. When asked how no one knew she was a spy, she replied that she simply showed interest in the other person, and asked many questions about them.

Ummmm.

Brands showing genuine interest in consumers. Listening. Engaging. And then talking.

To make your brand talkable, make it interesting.

And to make it interesting, you must show interest.

In the event. In the participant. In the customer.

And you find them, in advance, by searching new media.

Paul Kirwin

Paul Kirwin, Founder and CEO of Channel Signal

“I’m Here”

I just saw a short film about robots by Spike Jonez called “I’m Here”.

This film could be about many brands that are trying to move into new media. They only  broadcast their messages, like robots. And now they know they must engage with consumers, but frankly they don’t really know how.

And in a way, when Channel Signal examines Facebook, Twitter, YouTube, Yelp, etc…we see  an awkwardness by many of these companies. And that is beautifully reflected in the first part of this film.

“I’m Here” is about two robots and they find life. For me, the telling moment in the film comes when a woman on a bus bench sees our female robot driving a car. She screams at her “You can’t drive that car. You can’t do that!”

Well, brands and retailers, you can “do that”. You can let go. You can loosen your grip on the communication loops. You can listen. And you can respond, through your people.

“I’m Here” was sponsored by Absolut. Brilliant move. Virally the film has exploded carrying Absolut along for the ride.

Here’s the trailer.

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There are viewing times for the movie, which is clever.  So, go to YouTube, find the movie and watch for the arrow, and then click on it.  And take a look how Facebook was used.

Ain’t it great. Anything is possible when there is a great story.

Paul Kirwin

Paul Kirwin, Founder and CEO of Channel Signal

No Strategy for This

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The spill in the Gulf of Mexico started as a news report of an explosion and eleven men missing. Only one sentence was dedicated to the oil spillage…saying only that a tiny amount was leaking.

It has now grown and threatened the coastline of several states. It is telling a story much larger and much more damning to the shrimpers and the oil people.

Here’s an example…reported by the New York Times.

“About 35 endangered sea turtles have washed up dead on beaches along the Gulf of Mexico since Sunday, sowing fears that they were done in by the growing oil spill.

But so far scientists have found no connection between their deaths and the spill. Autopsies indicated that the turtles had ingested no oil.

It is now suspected that shrimpers out at sea before the April 20 rig explosion and spill caught the turtles in their nets, which can suffocate them.

The A.P. reports that federal fisheries investigators are looking into whether shrimpers were responsible.”

So, the oil spill exposes other abuses.

And is social media having a hay day with the suspected killing of endangered species in pursuit of the dollar? Yep. Search for “sea turtles” on Twitter and it is all about turtles and the oil spill.

Why is the sea turtle episode exploding on Twitter? Because it is the sidebar that puts a new spin on the story. There are pictures. And people are becoming emotionally attached.

And this whole business is dirty.

Our dependence on oil is dirty… due to carbon loading.

According to the University of California, every car is responsible for 1.28 tons of carbon per year.  A nation with five percent of the earth’s population consumes about 23 percent of the world’s oil output. And we are currently exceeding the regenerative ability of the earth to sustain us. Today we occupy 145% of the earth’s regenerative ability.

The extraction is dirty, and dangerous.

According to the Associated Press, the U.S. Minerals and Management Service is developing regulations aimed at preventing human error, which it identified as a factor in many of the more than 1,400 offshore oil drilling accidents between 2001 and 2007.

Sea turtles are now proving that commercial shrimpers are dirty.

And this story has so many sidebars, many which are still unknown,  that it will be tweeted about, facebooked about, and blogged about …for years.

There will be more pictures of wildlife, total victims.  And millions more new media comments.

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There will be villains. And more new media comments.

There will be innocent human victims. And more new media comments.

And my point?

There is no new media strategy that can solve this, next time. This is a national tragedy.

Pundits are already coming out and writing that BP didn’t handle this the right way. Well what is the right way? Set up a war room and have the best minds churn out news?  Stay on top of the issues? Be the first to break the stories…before the media?  Be transparent? Be honest? Be responsive to new media questions?

Won’t help.

Again, this is a tragedy and one that is unfolding before our eyes. And new media is a part of delivering the story and the millions of opinions surrounding it.

BP better concentrate on fixing the problem and cleaning up the mess. And pay for all of it. After nearly two decades of screwing around with the legal system, Exxon got exactly what it wanted: a Supreme Court that reduced punitive damages from $2.5 billion to $500 million. According to reports, that is just a week’s profit for Exxon.

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This time we should put the big hurt on BP. 10 billion. 20 weeks of profit. Make them howl. And the judicial branch should level the fine and walk away. That will get the attention of the other oil companies.

The Obama Administration would be wise to forget about the deals they made with the Republicans to get the health care bill passed…and kill the off-shore oil drilling initiative. DOA. Period.

Shrimpers…stop killing endangered species. You might have been innocent victims, but you sure aren’t now.

This is a big story of our time. And because of new media, we are all involved. Writing. Discussing. Taking action. Being disgusted.

And there is no strategy that will lessen the impact for BP.  It is caught in a huge unfolding story.  And the federal government is caught in the same story. So are the shrimpers. And so am I. And so are you. BP is just a spoke in the massive feeding machine connected to our lifestyles.

We in new media can pontificate all we want about this national disaster, but until we view the future with sharp, clear-eyed vision and determination…expect bigger environmental disasters.

And expect our free fall into the future to continue with the ground approaching at an ever increasing rate.

We have met the enemy, and it is us.


Paul Kirwin

Paul Kirwin, Founder and CEO of Channel Signal