
Just read a short blurb by John Porcaro on WOMMA asking the question, Is Your Brand Talkable? John is the CEO of Porcaro Consulting.
“First, your brand, product, or service has to be worth talking about. What is it that makes your brand remarkable? Different? Better? Does your brand resonate with your customer? Does it make their life easier? More fun? More interesting? If your brand isn’t worth mentioning, it won’t be.”
Many brands are moving into the new media space where socialization of the brand means discussing it. And that means writing and talking about it.
Here’s the thing. If a brand just makes and sells products and has no brand personality past that, then consumers are finished talking about you after they talk about your product. Let’s say you make a great backpack. And that backpack goes along on a personal adventure. The pack becomes a part of that adventure during the event. And it is used and thought of fondly…for awhile. However, if that same brand would have somehow been a part of the adventure other than just the product, then the brand would live on.
How? Learn about the upcoming adventure on Facebook or Twitter. Contact the consumer. Give her tips about the pack, packing, and necessities on the Continental Divide Trail. Hook her up with a quick conversation with one of the brand’s athletes for further information.
Be a part of the adventure.
Do you think this woman hiker will talk about the brand before, during, and long after the adventure is over?
Uhhhh, yeah.
Another way to get into the conversation is to sponsor events, which many brands do. However, many do not realize that the key to success is the personal touch. Learn who is talking about your event during the lead-up, using new media. Have your brand team members contact them. Thank them. And arrange to meet them at the event. Provide a little product before the run, hike, climb, or SUP event.
The smiling faces of one of your employees is the smiling face of your brand. Leverage this. Trust your employees. And get them showing genuine interest in consumers. And that will get consumers talking.
Valerie Plame, the CIA operative, who was outed by the Bush administration is a mother of two and wife to Joe Wilson, a former ambassador for the United States. When asked how no one knew she was a spy, she replied that she simply showed interest in the other person, and asked many questions about them.
Ummmm.
Brands showing genuine interest in consumers. Listening. Engaging. And then talking.
To make your brand talkable, make it interesting.
And to make it interesting, you must show interest.
In the event. In the participant. In the customer.
And you find them, in advance, by searching new media.



