It has been said that you can’t improve what you can’t measure. An article from eMarketer emphasizes that statement. Debra Williamson, eMarketer principal analyst, states,
“Marketers often think of social media measurement as listening and monitoring. But that is only one part of a fragmented process, which has contributed to a lack of focus for both marketers and vendors. It has also created a culture of data overload, in which metrics that do not have much business value have more importance than those that contribute to the bottom line.”
Alterian has just released a report that says that 70 percent of all senior management reports have no social media reporting in them. And this is at a time when marketing and public relations departments are asking for more and more dollars to finance the growing social media presence.
The reason social media is absent from these reports is because everything should work backward from the reports. What do you want to see from social media and how should it be compared to the other marketing initiatives? Social media metrics need to line up with the corporate structure so that comparisons can be made.
Social media is not some strange animal that nobody knows how to measure. However, it is strange when there is no context to the reporting and when the reporting has no home in senior management monthly reports.
Click here for the entire eMarketer article. But just had to get my two cents in first.
By the way, happy holidays to everyone. Best to you, your family, your community and the wildlife that lives around you.