When I first started in the outdoor recreational business, I remember marketing directors saying how much they wished they could measure the training videos we were making and the advertising they were launching. Well, in those days, you couldn’t and that was that.
However, almost every part of a brand’s performance in the marketplace can now be measured. And consumers (the critical component) are the ones judging the brands.
I’m not just talking about social media. I’m talking about a brand’s advertising, print, radio, television, grass roots events and customer reviews. Consumers are judging everything.
And I can hear it now from some businesses, “Well, not everyone is online…and it’s not really that simple.”
Here are the facts.
77.3% of Americans are online. 239,890,000- United Nations Communications & Technology
72.6% of these Americans, 14 & older, bought online in 2011, 148,000,000.-eMarketer
58% of Americans research online before buying-Pew
23% of these Americans research online every day-Pew
The vast majority of Americans are online. They are buying. They are doing research about your brand. And they are publishing their actions and opinions.
A company should be building a feedback loop into America. This information is great for middle management. The data proves-out successful programs and helps kill unsuccessful ones.
And a company should be building this “voice of the consumer” information into senior management reports.
Then senior management can have a very clear snapshot of what is working and isn’t working with respect to product, advertising, marketing initiatives and public relations efforts.
Don’t have this information?
Then all of the company’s managers should take a moment, put on blindfolds and ear plugs, and walk into a room filled with your potential customers. Say….a retail store.
Don’t hear much? Don’t see much?
I wonder why.


