Posts Tagged ‘twitter’

Twitter: iOS 5′s new BFF

TwitterBird

Hannah Birch is our new intern at Channel Signal. I’m picky about interns because we expect much from them. Hannah and I started talking about a year ago. I liked her blog, and her vision for herself. I liked her intelligence. Most of all I liked her work ethic. Here is her first blog entry for Channel Signal, and she takes on a big subject…the collaboration of Twitter and Apple. Here’s Hannah.

A small, blue bird landed on an apple. The bird sensed an opportunity. The apple, in Cupertino, California, responded in kind. A very big deal has been struck.

Steve Jobs recently announced at the Worldwide Developers Conference that Twitter capabilities will be extensively integrated into Apple’s new mobile operating system, iOS 5, which is rumored to be debuting in the fall. (Find Twitter’s announcement here.) There are several ramifications that go along with this.

First is ease of use. Instead of logging into different apps with separate accounts, Twitter credentials will be used on a single-sign-in basis. No more “click here to create an account with us” buttons on games or logging into an email account to share an article. It will all be under one blue, streamlined umbrella.

Second is the ability to tweet from just about anywhere on the phone. Safari, photo albums, contacts, Maps, Youtube, etc. will all be outfitted with options to tweet with a single click. This will make adding attachments to a tweet much more accessible, and Twitter’s development of its own photo-sharing service will only add to this aerodynamic feature.

Third is the sheer vibrance that tweets will likely acquire. Twitter streams could soon look like something akin to Facebook due to the richness of media, although there is still an opportunity for a fresh take on sharing. And, for better or worse, more noise in your stream is almost inevitable. (Can anyone say Farmville for Twitter?)

The Apple-Twitter partnership still has a few issues to address. Security, for instance, will probably be a concern as users share more personal information. The infamous 140-character limit could be a challenge, albeit a fun one, for tweeters that have more components to add to a single tweet. And, as much as Jobs touts the widespread use of iOS, there are still other users on different operating systems and platforms that may gravitate elsewhere.

Either way, Twitter has been handed a huge seal of approval by Apple. It will be interesting to see how consumers use the new Twitter, how Facebook evolves to keep up and how consumers respond to being surrounded by flocks of chirping birds.

Paul Kirwin

Paul Kirwin, Founder and CEO of Channel Signal

Smile Away On Twitter

 

Recently I have heard from a growing number of my fellow tweeters who have been receiving “follow” requests from, well, not people they want to follow. I too have been getting them. These requests come from people who are trying to sell me stuff and its the kind of stuff that I don’t want to buy. 

a. I don’t want to work from home and make 50k a month selling god-knows what

b. I have no interest in establishing a relationship with a hooker or stripper. 

c. I do not want to be sold the latest stuff in marketing or branding.

d. I have no interest in a consultant who reaches out to me via Twitter…me and thousands of other people. 

Here’s what I want. I want to follow quality people who help me grow. I want followers who find what I am writing about worthwhile. And I think that is what most people honestly using Twitter want. 

So, if I have 100 followers and they are the right people, I win. And if I follow 100 people and they provide great insights, I win.  If new media is like a cocktail party, then throw a small one, invite the best people you can, and have meaningful conversations. 

So. as we conduct more and more searches at Channel Signal, we are becoming less intrigued with a tweeter who has 3,000 followers. Why? Because many of those followers are just hoping to get followed back. There may be no substance to that Twitter account.

To be sure, there are tweeters out there that have thousands of followers who are sincerely interested in the thoughts and experiences of that tweeter. Think Lance Armstrong, especially now since the Tour is happening. However, that is a minority.

Unfortunately here is the thinking of many tweeters:

“So, you follow me and I’ll follow you. I don’t really care about you and I can’t possibly read 3 thousand tweets,  but understand I’m using you to beef up my numbers. I, in turn, am beefing up your numbers, so you should be okay with it,  right?

Wrong. Twitter is a great tool. It broke the news in Mombai, Tehran, China, and in Honduras. It is the national dialogue running underneath our daily lives. It is a great search tool for understanding the discussions around very important topics. Twitter is wonderful and that’s why it is an important Channel in Channel Signal. 

However, we can not let the riff-raff into the conversation. Hit that “block” button that Twitter provides. And don’t feel bad. These people don’t know you, don’t care about you, and aren’t going to read what you write. They are either playing a numbers sales game or they want to beef up their traffic. 

Soon, technology will qualify the number of followers a tweeter has, and who that tweeter is following. Influencers will be judged not only on the quantity of followers but also the quality…particularly the quality. 

From his first and best album, Ram, Paul McCartney wrote a great rocker called Smile Away. “Block” when you don’t want to enter the conversation, say no thanks…and smile away.

Paul Kirwin

Paul Kirwin, Founder and CEO of Channel Signal

When Brands Tweet

Corporate Tweeting. What is it? It’s when brands, more specifically public relations or marketing folks working at the brands, tweet with the purpose of selling product. And that’s where I have the problem. 

 

First, I appreciate the outdoor brands following me on Twitter. Nice compliment and I don’t take it lightly. And I follow them.

But for me, or anyone else, to get anything out of a corporate tweet we have to get past this SELLING THING. Here are some recent examples: 

Corporate Tweet: Just walked outside and it is raining! Sure glad I have my “BRAND” waterproof-breathable shell on!!

Corporate Tweet: Just saw our new catalogue. Have to admit that we sure have some new cute things in it!!

Corporate Tweet: Got to get outside today and test out my new “BRAND” bike. 

You get the point. Brands have got to stop directly trying to sell product through Twitter and start leveraging the communication channel. It’s the wrong channel to sell product. 

The communication channel mainly consists of people who are familiar with the brand’s products…at least the general product line. These people know the outdoor space and most of the major players…brands, major retailers, etc.  Many are avid equipment users. Many work in the industry. They do not want to know about specific products and where to buy them. 

What do they want to know? 

Tell me what the BRAND is doing right now. Just like Twitter says. What are the brand’s employees and athletes doing?  Tweet about your environmental initiatives, the grass roots events, how the brand is helping people with special needs to get outside and recreate. And tell me what your customers are doing and how they are making a difference in their communities. Make your brand come alive through all sorts of people and events.  Give me a 360 degree brand education. Inside and out. In real time. 

It’s Earth Day. So, tweet about the brand’s activities to celebrate the day. Tell me that you and your fellow employees are getting out of the cubicles and picking up trash. Tell me that you are planting trees at a nearby park…on behalf of the brand. Tell me you are part of a group taking pre-schoolers out to a farm.

Show me your corporate soul. 

And the next time I’m in an outdoor specialty store, which is at least once I week, and I need something…guess who will come to mind? That’s right, you. Why? Not because of an individual product but because you have distinguished yourself by telling me that your brand has purpose in life. 

You stand for what I stand for. And man, I’m gonna buy you.

And will this grow your Twitter base? Damn right. 

And will this approach travel to a larger consumer audience? Same answer. 

Damn right.

Paul Kirwin

Paul Kirwin, Founder and CEO of Channel Signal

Skittles Uses New Media and Gets Torched

Skittles, the candy company, is trying something different, again. When you login to the web site www.skittles.com up comes the Skittles Facebook page. 

Last night Skittles pulled the first idea, which was to have the viewer go to the Skittles Twitter Page when visiting the home page. Well, that lasted for about a day. At first, consumers inundated the site with solid and fun stories about Skittles. “My dog loves them.” ” I love the Skittles rabbit!. “I take them with me everywhere.” Stories that fueled the brand forward. 

Then the chatter turned negative. Pranksters got going on the site and it became unmanageable for the brand. Too much negative and not enough positive to shine a good light on the candy.

So, now you automatically go to the Skittle’s Facebook site. True, tighter security here and the community will police itself better.

But let’s look at what the company is really doing…going straight to the online conversation.  It’s like the company says, “you want to know something about Skittles? Here. Here’s everything being said about Skittles at this very moment. Join in.”

Interesting approach. Surpass all of the boring brand messaging about the company and just jump into the Skittle mosh-pile. Skittles put all of its brand messaging in control of the consumers.

And it backfired. How long can people talk about Skittles? It’s fresh now, but will the rapid-fire comments keep coming? I doubt it. And in a week or two when this is over and the conversation dies down, or worse turns negative, then where is the juice? 

The Twitter initiative really failed because it was not authentic. Certain consumers sniffed that out and they went on the attack. Others piled on.  In short, consumers will not play ball all day long if they think they are being used, and in my view that is what happened.  

Now if Skittles complements this new Facebook initiative with well placed, well timed authentic content, and that content fires up more conversation, well now we have something. 

What kind of content?  Producing more company sponsored YouTube videos, creating a contest in every state to find the most interesting character who loves Skittles, publishing new company green programs or sponsoring grass roots events.  And use many distribution channels; Facebook, Twitter, Flickr, YouTube, etc. 

Pump content into the new media channels. Make it real. Make it fun. Make it interesting. And make it brand building. 

Consumers are still in control, but the brand is now a big authentic player in the conversation.

Paul Kirwin

Paul Kirwin, Founder and CEO of Channel Signal